Website & Web Application Support and AMC
Keeping business websites and applications secure, working and up to date.
BSD Infotech provides ongoing support, maintenance and annual maintenance contracts (AMC) for websites, web applications, member portals and e-commerce systems: bug fixes, security updates, backups, monitoring, help-desk support and planned enhancements, under a scope agreed in advance.
What Is a Website or Web Application AMC?
Business websites and applications are not finished at launch. Browsers change, security patches appear, payment gateways update their requirements and the business itself changes. An AMC makes that upkeep predictable instead of an emergency.
What BSD Support and AMC Can Cover
Bug fixes
Correction of defects in the supported website or application.
Security & compatibility
Security patches, dependency updates and browser compatibility updates.
Help desk
Support during business hours by email, phone and WhatsApp.
Backups
Backup schedules and backup verification for hosted solutions.
Monitoring & reviews
Server and application monitoring, and periodic review meetings.
Minor enhancements
Small changes within an agreed allowance; larger work is quoted as a change request.
The exact scope, response times and inclusions are defined in each AMC. New modules, new third-party integrations and major redesigns are normally quoted separately.
Managed Hosting for BSD-Built Solutions
For solutions BSD develops, BSD can manage the cloud server as well: operating system patching, security monitoring, firewall rules, backups and capacity reviews, on Linux or Windows servers. Organisations that prefer to host on their own infrastructure can do so, with BSD supporting the application.
What BSD Supports
Solutions built by BSD
- Custom websites and CMS
- Web applications and portals
- Member portals
- E-commerce
- Payment integrations
Other websites and applications
Websites or applications built by others can be considered after a technical assessment of the code, hosting and documentation. Whether BSD can take them on depends on what the assessment finds.
Need support for an existing system?
Tell us what it is built on and what support you need.
Why Long-Term Support From BSD
BSD Infotech has been working with businesses since 2005 and supports its software under annual contracts as a normal part of its business. Because BSD also builds the integrations around a website — payment gateways, Tally, inventory, billing and club systems — support covers the connections, not only the pages. See BSD’s custom website and web application development services.
Frequently Asked Questions
Discuss Support or AMC
Tell us about the website or application, where it is hosted and what support you need. We will review it and propose a support scope.
Helpful to include in your enquiry: website or application · what it is built on · where it is hosted · support needed (fixes, updates, hosting, enhancements)